By A Staff Reporter
GANDHINAGAR: Gujarat Chief Minister Bhupendra Patel held a comprehensive review of 120 public grievances during the November-2024 state-level 'Swagat' program, reaffirming the state's commitment to citizen-centric governance. The event, which serves as a platform for residents to voice their concerns, saw CM Patel personally addressing seven long-pending cases.
During the program, Patel issued clear guidelines to ensure that grievances are resolved within a fixed time frame. He also emphasized the importance of effective follow-up by district and department officials to ensure accountability and transparency in the resolution process.
"This initiative underscores our commitment to responsive governance. We are ensuring that public complaints are addressed swiftly, and officials are held accountable for timely action," Patel said, highlighting the importance of efficiency in governance.
The 'Swagat' program, which translates to "Welcome," is an ongoing initiative aimed at fostering direct communication between the state government and the people, with a focus on solving issues ranging from administrative delays to public service concerns.
Gujarat has been lauded for its proactive approach to grievance redressal, and this latest review by the Chief Minister reinforces the state’s emphasis on quick resolution and citizen satisfaction. As the program continues to evolve, it highlights the Gujarat government's focus on effective and transparent governance at the grassroots level.
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