CANADA...Some WEST JET CUSTOMERS Still Waiting On REFUNDS For FLIGHTS CANCELLED IN 2020

By Chandrayee Roy Choudhury, Canada

Two years after the pandemic ruined their travel plans, several frustrated WestJet customers say they're still waiting for refunds — or confirmation they even qualify for one — after the airline cancelled their flights or vacation packages in 2020.

The customers complained of difficulties trying to communicate with WestJet about their cases and suggested the airline was trying to make it hard for them to collect their cash. 

"I think they're just trying to hang on to our money," said Sue Andrews of Mississauga, Ont
      Andrews and her husband, Jim Scott, paid $7,031 for a vacation package for themselves and two family members to Cancun, departing in April 2020. Due to the pandemic, WestJet cancelled the trip and gave the couple a travel credit. 

They wanted a refund instead and have been trying to collect it for almost two years.

"We feel completely ripped off," said Andrews. "They don't care about us."